Terms and Conditions

Age Restrictions

You must be aged 18 or older to buy alcohol. By placing an order with us online you are confirming you are aged 18 or older. It is an offence to sell alcohol to anyone under the age of 18 in the UK.

If you are buying alcohol for someone else the recipient must also be aged 18 or older. Deliveries must be signed for by a person aged 18 or older. 

Orders

If you’ve ordered an item that is on Pre-Order, please be advised that the dispatch date is a target and this may be subject to change. If there are any delays to pre-order products being shipped, we will contact you immediately to give an updated estimate.

Shipping

Orders will be shipped as soon as possible but please allow approx 5-7 business days for delivery. 

International delivery

We do not currently offer international delivery.  

What happens if one of my beers is missing or broken?

One of the risks with couriering glass bottles is that they can break from time to time. Every attempt is made to ensure all our boxes have their full quota of beers but on the rare occasion that one of your beers is missing or broken, contact us at info@vaux.beer and we can sort this out for you.

Returns

If you do change your mind about your order and no longer want your beers, we have a no questions asked return policy. Please get in touch with us at info@vaux.beer within 14 days of receiving your order.

We only offer refunds for returned orders and do not offer any exchanges. Original delivery charges are non-refundable if your order is returned except in cases where there is an issue with the order.

The cost of postage and safe return of returned orders are the responsibility of the customer until the order is back in our warehouse. We recommend that a trackable method of postage is chosen and you hold on to the proof of postage. Once your order has been returned we will get in touch to let you know it has been received and your refund has been processed. Refunds will be issued back to your original method of payment.

Disclaimer

All our webshop orders are fulfilled by Port Bierhaus, Sunderland. We strive, to the fullest extent possible, to provide accurate and updated content on this website. Unfortunately, there may occasionally be price changes, sold out goods and other unintentional errors on our site. We reserve the right not to be liable for these errors or changes and neither Port Bierhaus, nor any employee or representative of Port Bierhaus will be liable for damages arising from the use of this website or the products sold here.

Where it is not possible to supply all items from your order we will contact you and offer a similar replacement or refund.